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If the answer to this question is anything but a resounding ‘YES’, run. Make sure you SEE their current documents on their website or by asking them (especially worker’s compensation). All kidding aside, whatever you do, do not have an uninsured cleaner perform any type of service for you. It may save you money at first, but the first time there’s an accident you could be up the creek. Contact us regarding insurance documents!
This is a very important question and you want much more than a quick ‘yes’. What exactly is their experience? How long have they been doing the services you are requesting? When did they learn, how were they trained, and were they tested? The right answers will give you peace of mind to know that you will be working with an ethical and qualified professional and leads into the next question.
If a window cleaning company has been in business for any period of time, and they do quality work, they should be able to provide you with references from their satisfied clients for you to call. And not just one or two, but three or four. Don’t rely on the couple of testimonials they may have randomly placed on their website either. There should be dozens if not a hundred or more testimonials.
If the answer to this question is anything but a resounding ‘YES’, you may be in for big problems. Why should you do business with a company that won’t guarantee their work?
By asking these questions, you will know whether you are dealing with an honest and ethical company or not. If you don’t feel comfortable with the answers you receive, DO NOT hire that company. Find another company that can answer these questions to your satisfaction.
…And be sure to watch out for the following:
The bait and switch outfits that lure you in with cheap advertising. These are what we call Rip-Off Cleaners scamming unsuspecting homeowners for big dollars. They offer cheap cleaning services in their ads, but once they arrive in your home it is a completely different ball game. They explain that the quoted price was only meant for ‘some’ types of windows that you don’t have. Or the price only included basic cleaning, and you need the more expensive cleaning. And they may do an unauthorized add-on service and try to make you pay for it.